At Fixme Store, we respect your privacy and are committed to protecting the personal information you provide when you use our website and purchase our products.
1. Information We Collect
When you place an order or contact us, we may collect information such as:
- Full name
- Mobile phone number
- Email address
- Delivery address
- Billing details
- Order and transaction details
- Information you provide when contacting customer support
We collect only the information reasonably required to provide our services and process your orders.
2. How We Use Your Information
We may use your information to:
- Process and confirm your orders
- Arrange delivery of your products
- Provide order and shipping updates
- Respond to your questions and customer service requests
- Process refunds or replacements when applicable
- Improve our website, products, and services
- Prevent fraudulent or unauthorized transactions
- Comply with applicable legal and regulatory requirements
3. Payment Information
All online payments are processed through our secure payment gateway powered by Razorpay.
We do not store your complete debit card, credit card, UPI, or other sensitive payment credentials on our website. Payment information is handled by the payment gateway according to its applicable privacy and security practices.
Cash on Delivery (COD) is not available. All orders must be prepaid online.
4. Cookies
Our website may use cookies and similar technologies to improve website functionality, remember preferences, understand website usage, and provide a better browsing experience.
You may be able to manage or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
5. Sharing of Information
We do not sell or rent your personal information to third parties.
We may share necessary information with trusted service providers, such as courier and delivery partners, payment service providers, website/service providers, and other parties who help us operate our business.
We may also disclose information where required by law or to protect our legal rights, customers, or business.
6. Data Security
We take reasonable measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security of your information.
7. Third-Party Services
Our website may use third-party services such as payment gateways, delivery services, analytics tools, or other service providers.
These third parties may process information according to their own terms and privacy policies. We encourage customers to review the privacy policies of such third-party services when applicable.
8. Your Privacy Rights
Depending on applicable laws, you may have rights regarding your personal information, including requesting access to, correction of, or deletion of certain information.
If you have any privacy-related questions or requests, please contact us using the details provided on our Contact Us page.
9. Children’s Privacy
Our website is not intended for children to make purchases independently. We do not knowingly collect personal information from children for the purpose of making purchases.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, or applicable requirements.
Any updated version will be published on this page with the revised date where appropriate.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your information, please contact us through the contact details provided on our Contact Us page.
Last Updated:17/8/2026