At Fixme Store, we aim to deliver your orders safely and on time. Please read the following shipping information before placing your order.
1. Shipping Availability
We currently deliver our products to serviceable locations within India. Delivery availability may vary depending on the location and courier service.
2. Order Processing
Orders are processed after successful payment confirmation. Orders are generally dispatched within the processing time specified on the product or checkout page.
Please note that Cash on Delivery (COD) is not available. All orders must be prepaid through our secure online payment gateway powered by Razorpay.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your payment. Any applicable shipping charges will be added to the total order value.
4. Delivery Time
Estimated delivery time may vary depending on your delivery location, courier availability, weather conditions, holidays, and other unforeseen circumstances. The estimated delivery time shown at checkout is only an estimate and may occasionally be delayed.
5. Order Tracking
Once your order has been shipped, we may provide tracking details through the contact information provided during checkout. You can use the tracking information to check the status of your shipment.
6. Delivery Delays
While we make every effort to deliver orders within the estimated time, delays may occur due to courier issues, weather conditions, public holidays, incorrect address details, or other circumstances beyond our control.
7. Incorrect Delivery Information
Customers are responsible for providing accurate and complete delivery information, including name, address, phone number, and PIN code. We are not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.
8. Damaged or Incorrect Products
If you receive a damaged, defective, missing, or incorrect product, please contact us within 48 hours of delivery with your order details, clear photographs, and the required unboxing video for verification.
Customers are requested to record a clear unboxing video while opening the package. This helps us verify claims related to damaged, missing, or incorrect products.
After verification, we may arrange a replacement or issue a refund if the claim is found to be valid.
9. Delivery Confirmation
An order will be considered delivered once the courier service confirms delivery to the address provided by the customer.
10. Contact Us
For any questions or concerns regarding shipping or delivery, please contact us through our Contact Us page or the email address provided on our website.
Note: Delivery times, shipping charges, and service availability may be updated from time to time. Please check the information displayed at checkout before placing your order.
Fixme Store
Thooba Food Products
thoobafoodproducts@gmail.com