Return & Refund Policy
At Fixme Store, we want you to receive your products in good condition. Since our products are food items, returns are subject to the conditions mentioned below.
1. Non-Returnable Products
For food safety and hygiene reasons, we do not accept returns of products that have been opened, unsealed, used, or partially used.
Products that are in good condition and correctly delivered are generally not eligible for return.
2. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, missing, or incorrect product, please contact us within 48 hours of delivery.
To help us verify the issue, please provide:
- Your order details
- Clear photographs of the product and packaging
- A clear unboxing video showing the package being opened
An unboxing video may be required to verify claims related to damaged, missing, or incorrect products.
After verification, if the claim is found to be valid, we may provide a replacement or issue a refund, depending on the circumstances.
3. Refund Eligibility
A refund may be considered if:
- You received a damaged product
- You received an incorrect product
- An item is missing from your order
- The product has another verified issue that makes it eligible for a refund
Refunds are subject to verification and approval by Fixme Store.
4. Refund Process
Once your refund is approved, the amount will be refunded to the original payment method used for the order.
The refund may take approximately 5–7 business days to reflect in your account, depending on your bank or payment service provider.
5. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible before the order is dispatched.
Once an order has been dispatched, cancellation may not be possible.
6. Unboxing Video Requirement
Customers are requested to record a clear unboxing video while opening the package.
This video helps us verify claims related to damaged, missing, or incorrect products. Claims may be subject to verification before a replacement or refund is approved.
7. Shipping Charges
Shipping charges, if applicable, may not be refundable unless the return or refund is approved due to a damaged, incorrect, or other verified issue caused during order fulfillment.
8. Contact Us
For any return, replacement, or refund-related questions, please contact us through the contact details provided on our Contact Us page.
Please include your order number and relevant photographs or videos when contacting us about an issue.
Last Updated: 17/8/2026